Does your customer service set you apart from your competitors? That’s a trick question – I can almost promise you that it does, whether you want it to or not. This concept came to me via Jonathan Davids (of Influicity), who was discussing the topic along with Maria Poveromo and Kelly Blackman at The Social Shake-Up in Atlanta during their breakout session: The Transformation of Customer Engagement in the Subscription Economy, and, it applies to all of us.
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