I've been coming to the Middle East and Malaysia since 2011 running workshops on social customer care. Those first couple of years were hard work: literally me at the front talking for three days, trying to convince the attendees that social customer care was the future. By the time I got to the first coffee break I was already feeling exhausted. But how things have changed since then.Подробнее о "Social Customer Care in the Middle East and Malaysia: An Overview" →
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