The voice of the customer has taken on an entirely new meaning and the promise of customer-centricity and engagement has been thrust into the spotlight. But after all these years, businesses remain confounded. Even though most are experimenting with social media, how it improves relationships while impacting important business metrics is persistently elusive.
Подробнее о "Social Business Strategy: Vision, Purpose and Value Drive a New Era of Digital Engagement" →
No comments:
Post a Comment