Word-of-Mouth: It's About More Than Your Customers

In business (and personally), we often make an unconscious split-second decision/judgment when we speak to someone in person, over the phone or in an email. That decision and how we behave in any situation can have a profound impact for good or bad on our business. This isn't just about customers; it's about everyone who has any kind of an encounter with our business or our staff.

Подробнее о "Word-of-Mouth: It's About More Than Your Customers" →