Social Customer Service seems to have finally reached a tipping point and is slowly being embraced by traditional customer service staff. It's increasingly a part of the contact center environment and often sits alongside voice, webchat and email. Yet, social media requires a very different approach to traditional customer service.
Подробнее о "Bridging the Gap Between Customer Service and Marketing [INFOGRAPHIC]" →
Подробнее о "Bridging the Gap Between Customer Service and Marketing [INFOGRAPHIC]" →
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