Community management has been around for at least 20 years – ever since the first AOL chat rooms and newspaper forum message boards made their debut in the 1990s. Fan sites and gaming rooms were also early incarnations of online communities. Back then the community manager moderated posts by the thousands on a daily basis. Fast forward two decades, where social media has come into play and the terms ‘community manager’ and ‘social media manager’ are commonplace – and sometimes used interchangeably.
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