Listening, in the real sense of the word, implies understanding why people are talking about you and your industry and also being able to grasp why they might be right to feel the way they do. All this talk about listening to people’s feelings might sound hoaky to you but it is, in fact, behavior that your online peers expect of you even if you are an all powerful corporation or public institution.Подробнее о "#Social Survival Manifesto Principle No. 5: Learn to Listen" →
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